Hocbstyle.es Returns & Exchanges: Seamless Resolution Promise
Intelligent Returns Processing
Our dedicated Returns Concierge service ensures personalized resolution within 90 days of purchase. For optimal efficiency:
- Regional return centers automatically assign the nearest facility based on your delivery address
- Pre-return visual documentation (3-5 clear photos) is required to validate product condition
- Dynamic return addresses update frequently – always confirm with our team before dispatch
Flexible Solutions Policy (Ready-to-Wear Collections)
We stand behind your satisfaction with our Triple Option Guarantee:
1️⃣ Size/Preference Adjustments: First exchange ships free (subsequent exchanges incur shipping fees)
2️⃣ Full Refunds: Issued for unworn, tag-attached items in resalable condition
Customer responsibilities include:
- Return shipping costs (except first size exchanges)
- Original packaging with all accessories
- 90-day action window
Non-Returnable Exceptions
To maintain quality standards, we cannot accept:
✖ Customized/Crafted-to-Order (MTO) pieces
✖ Final sale/clearance merchandise
✖ Items showing wear, alteration, or missing components
Quality Assurance Protocols
Our 90-Day Manufacturing Warranty covers:
✔ Structural defects (seam failures, material flaws)
✔ Significant discrepancies from product descriptions
Note: Natural material variations and minor color shifts fall within acceptable tolerances
Fault Resolution Process
- Submit detailed discrepancy report with media evidence within 72 hours of delivery
- Our Quality Assurance team conducts forensic inspection (typically 2-4 business days)
- Choose between:
- Priority replacement (stock permitting)
- Specialist repair
- Full reimbursement
Order Cancellation Flexibility
Pre-shipment cancellations are available for standard collection items until fulfillment begins. Custom orders enter production immediately and cannot be canceled.
Financial Reconciliation
- Refunds process within 3 business days of return approval
- Original payment method credits appear within 7-14 banking days
- International transactions: Refund amounts reflect original charge currency (exchange fluctuations excluded)
Policy Integrity Measures
To protect all customers, we reserve the right to:
- Limit excessive returns (≥3 change-of-mind requests annually)
- Suspend accounts demonstrating policy abuse
- Require additional verification for high-value returns
For personalized assistance, contact [email protected] with your order number and concern details. Our Resolution Specialists typically respond within 2 business hours during operational days.